Carmen Balacianu

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Privacy Policy

Last updated: 01/09/25

Your privacy is important to us. This Privacy Policy explains how cb-coach.ch (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website.

1. Information We Collect

We may collect personal and technical information when you interact with our website, including:

1.1 Contact Forms

When you submit a form, we collect your name, email address, and any information you include in your message.

1.2 Email Marketing (MailerLite)

When you subscribe to our email list, we collect your email address and any optional information you provide.
MailerLite may store data on servers outside Switzerland and the EU but complies with GDPR.

1.3 Quizzes (Tally)

When you complete a Tally quiz, we collect your quiz responses, email address (if requested), and technical
information collected by Tally (e.g. IP address). This data is used to send quiz results and related content.

1.4 WooCommerce Orders & Payments

When you make a purchase, WooCommerce collects:

  • Name
  • Email address
  • Billing/shipping address
  • Order details
  • Payment status (not full card details)

Payment is processed through secure third-party providers such as Stripe or
PayPal. We do not store or have access to your full payment card information.

1.5 Google Analytics

We use Google Analytics to understand how visitors use our website (e.g., pages visited, time spent, device type).
Google may collect anonymised usage data, including:

  • IP address (anonymised)
  • Browser type
  • Device information
  • Interaction with website content

This helps us improve our website and services.

2. Cookies

Our website uses cookies to function properly and improve your browsing experience.

2.1 Types of Cookies We Use

Essential Cookies

Required for website functionality (e.g., WooCommerce cart, checkout, site security).
These cannot be disabled.

Analytics Cookies

Used by Google Analytics to track anonymous visitor behaviour.

Marketing/Third-Party Cookies

May be set by:

  • MailerLite (embedded forms or tracking)
  • Tally (embedded quizzes)
  • WooCommerce payment processors
  • Embedded content (e.g., YouTube videos)

You can control cookie preferences via your browser settings or cookie banner (if enabled).

3. How We Use Your Information

We use your data for the following purposes:

  • To respond to inquiries submitted through contact forms
  • To deliver email newsletters and marketing campaigns (with your consent)
  • To provide quiz results and related resources
  • To process and fulfil orders through WooCommerce
  • To analyse website usage and improve performance
  • To ensure website security and functionality

We do not sell or trade your personal data.

4. Legal Basis for Processing

We process personal data based on:

  • Your consent (newsletter sign-up, quizzes)
  • Contractual necessity (processing orders and payments)
  • Legitimate interest (responding to inquiries, improving website performance, preventing fraud)

5. Data Storage & Protection

Your data is stored securely and accessed only by authorized personnel.
WooCommerce and MailerLite may store data outside Switzerland; these providers comply with GDPR.
Payment data is processed securely by third-party payment providers and is not stored by us.

6. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes described above
or as required by law (e.g., financial records for purchases).

7. Your Rights

Under GDPR and Swiss data protection laws, you may:

  • Request access to your personal data
  • Request correction or deletion
  • Withdraw newsletter consent at any time via the unsubscribe link
  • Request to restrict or object to certain types of processing
  • File a complaint with a data protection authority

8. Third-Party Service Providers

We use trusted third-party services, including:

  • MailerLite (email marketing)
  • Tally (quizzes)
  • WooCommerce (online shop)
  • Stripe / PayPal (payment processing)
  • Google Analytics (website analytics)

These providers process your data only on our behalf and according to our instructions.

9. Children’s Privacy

Our website is not intended for individuals under 16.
We do not knowingly collect personal data from children.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

📧 carmen@cb-coach.ch
📍 Bahnhofstrasse 2, 6030 Ebikon, Switzerland